Draft — to be reviewed by the store’s legal adviser before launch. Replace the details in [brackets].
- You can cancel an order before it is dispatched by contacting us. Once shipped, it can no longer be cancelled but may be eligible for exchange.
- Refunds for cancelled or eligible orders are made to the original payment method within 5–7 working days of approval.
- Cash-on-delivery orders are refunded by bank transfer to an account in the buyer’s name.
